Rules and Guidelines

Legal

Privacy Policy

Updated: 11/26/2024

ContentFly Inc., doing business as Moonvalley AI (“Moonvalley,” “we,” “us,” or “our”), is committed to protecting your privacy. We provide an AI-based content generation platform (the “Platform”), along with a website and other related services (collectively, the “Services”).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, the choices you have regarding your information, and the rights you can exercise under applicable privacy laws in the United Kingdom (UK), Canada, and the United States (US).

If you have any questions or concerns about our privacy practices, please refer to the “Contact Us” section at the end of this Privacy Policy.

1. Application of this Policy

“Personal information” or “your information” refers to information that is linked or reasonably linkable to you or another identifiable individual.

This Privacy Policy applies whenever you use our Services or otherwise interact with us. By using our Services, accessing the Platform, or otherwise providing us with your personal information, you agree to the collection, use, disclosure, and other handling of your personal information as described in this Privacy Policy.

When you provide us with any personal information relating to another individual, you represent to us that you have the consent of that individual to provide us with their information, and they have been made aware that their personal information may be handled as described in this Privacy Policy.

2. How and Why We Collect Personal Information

Types of Personal Information We Collect

Information Collected From You

We collect the following types of personal information directly from you or through your use of our Services:

1. Contact and Account Information:
   • Details Collected: Your name, email address, postal address, telephone number, company name, position, and usernames.
   • Purpose: To create and manage your account, authenticate your identity when you log in, and communicate with you about your account and the Services.
2. Feedback or Correspondence:
   • Details Collected: Information you provide when you contact us with questions, feedback, reviews, or other communications.
   • Purpose: To respond to your inquiries, improve our Services, and address any issues you may have.
3. Preferences and Interests:
   • Details Collected: Information about how you prefer to receive communications from us and your interests related to our Services.
   • Purpose: To tailor our communications and enhance your user experience.
4. Payment Information:
   • Details Collected: Payment card details, billing address, and transaction history.
   • Purpose: To process transactions securely via third-party payment processors. We do not store full payment card numbers on our servers.
5. Device, Usage, and Activity Information:
   • Details Collected: Information about the device you use to access our Services (e.g., IP address, operating system, browser type), how you interact with our Services (e.g., pages viewed, links clicked), and identifiers such as cookies (see the section below entitled “Interacting with Us Online” for details).
   • Purpose: To monitor and analyze usage, improve the functionality and user experience of our Services, and ensure the security of our systems.

Information Collected from Other Sources

We may collect personal information about you from the following third-party sources in relation to your use of the Services:

1. Single Sign-On Services:
   • Details Collected: If you log into your Moonvalley account through a third-party single sign-on service (e.g., Google), we collect information such as your name, email address, and any other information that the third-party platform shares with us according to their privacy policy.
   • Purpose: To simplify the account creation and login process.
2. Publicly Available Information:
   • Details Collected: Information from publicly available sources like LinkedIn profiles or company websites.
   • Purpose: To enhance our understanding of our user base and improve our Services.

Information We Derive

We may derive insights from the information we collect about you.

For example, we may infer your general location from your IP address or deduce your preferences based on how you interact with our Services in order to personalize your experience, recommend features or content, and improve our Services.

Information You Submit in Content Generation Prompts

It is important that you do not include any personal information in any text or image prompts you upload or submit to the Platform to generate content. This includes, for example, any image or video of, or text that can be used to identify, yourself or any other individual. Submitting personal information to the Platform is prohibited by the Terms of Service of the Platform.

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

1. Provide and Support the Services:
   • Activities: Operating, maintaining, and delivering our Services; processing transactions; providing customer support; and ensuring the functionality of our Platform.
   • Examples: Generating content based on your prompts, troubleshooting technical issues, and managing user accounts.
2. Communicate with You:
   • Activities: Responding to your inquiries; sending administrative information like confirmations, technical notices, updates, and security alerts.
   • Examples: Notifying you about changes to our Services, responding to support requests, and sending account-related communications.
3. Improve and Monitor Our Services:
   • Activities: Analyzing usage trends; conducting research and analytics to enhance user experience; developing new products and features.
   • Examples: Identifying areas of the Services that are frequently used to focus development efforts, conducting surveys to gather feedback.
4. Protect You and Us:
   • Activities: Detecting, investigating, and preventing fraudulent transactions or unauthorized activities; enforcing our Terms of Service; complying with legal and regulatory obligations.
   • Examples: Monitoring for suspicious activity, verifying user identities, and ensuring compliance with applicable laws.
5. Promote Our Business:
   • Activities: Sending you promotional communications about our Services; tailoring marketing communications based on your preferences.
   • Note: We will only send you marketing communications if you have opted in, and you can opt out at any time by using the unsubscribe mechanism contained in the communication or otherwise by contacting us directly using the contact information set out below under ‘Contact Us.’
   • Examples: Sending newsletters, informing you about new features or promotions.
6. Assess and Engage in Business Transactions:
   • Activities: Evaluating or conducting mergers, acquisitions, reorganizations, or asset sales.
   • Examples: Sharing information with prospective buyers or partners under confidentiality agreements.

4. Disclosing Your Information

Affiliates and Service Providers

To perform the activities described above, we may share your personal information with our affiliates and trusted third-party service providers who perform services on our behalf. These providers include:

1. Payment Processors:
   • Purpose: To securely process your payment transactions.
   • Examples: Payment companies like Stripe or PayPal.
2. Business Operations Support:
   • Purpose: To assist with internal operations such as compliance, human resources, and customer relationship management.
   • Examples: Providers of accounting software, HR management systems.
3. IT and Infrastructure Providers:
   • Purpose: To operate, secure, and maintain our Services and IT systems.
   • Examples: Cloud hosting services.
4. Communication Platforms:
   • Purpose: To facilitate communications with you.
   • Examples: Email service providers, customer support platforms.
5. Analytics and Marketing Services:
   • Purpose: To understand user behavior and improve our Services.
   • Examples: web analytics tools, marketing automation tools.
6. Professional Advisors:

All our service providers are contractually obligated to protect your personal information and use it only as necessary to provide their services.

Other Third Parties

We may disclose your personal information to other third parties for the following purposes:

1. Compliance with Laws and Legal Proceedings:
2. Protecting Rights and Safety: